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What does the first 30 days look like?

We stabilize the operation, then give you the roadmap.

The first 30 days establish the baseline. The full 90-day plan takes you from a signed-off cutover to a documented, proven operating rhythm.

Before Day 1

The engagement starts at signing.

Nothing cuts over until readiness is signed by both sides. The read-only baseline is yours to keep either way.

  1. 01

    Read-only baseline

    Assessment begins at signing. Nothing changes.

  2. 02

    Environment mapped

    Assets, vendors, licences, and network documented.

  3. 03

    Readiness walkthrough

    Tools and access validated by both sides.

  4. 04

    Provider notice

    Outgoing IT provider notified at signing.

The operating plan

Three phases. Clear ownership.

Each phase has a goal, work owned by both teams, a checkpoint, and a test before the next one begins.

01

Days 1–30

Stabilize & baseline

Know the environment, close top risks, and prove the service desk.

GREYDATA leads

  • Map the environment and close top risks.
  • Bring monitoring, RMM, and the AI service desk live.
  • Verify backups with a real restore.

Your team provides

  • Name contacts and approve the risk list.
  • Route requests through the service desk.

Together

  • Confirm the environment map.
  • Agree the Day-30 report and roadmap.

Checkpoint

State of Environment report + prioritized 12-month roadmap.

Done when

An agreed map and roadmap, top risks closed, and a service desk answering in minutes.

02

Days 31–60

Harden & standardize

Turn the roadmap into standards so the environment stops drifting.

GREYDATA leads

  • Execute the agreed roadmap.
  • Set endpoint, patch, backup, and security baselines.
  • Document runbooks and reporting cadence.

Your team provides

  • Approve change windows and share renewal dates.
  • Join runbook and report reviews.

Together

  • Coordinate with existing vendors.
  • Sign off runbooks and reporting.

Checkpoint

Progress review: gaps closed, monitoring coverage, response metrics, and open items.

Done when

Green patch and backup baselines, a passed restore, runbooks, and the first report.

03

Days 61–90

Optimize & prove

Prove the service in numbers and begin the next quarter from a run rate.

GREYDATA leads

  • Expand proven automation and AI.
  • Review SLA targets and prepare phase 2.
  • Send the first quarterly review pack.

Your team provides

  • Bring phase-2 priorities.
  • Check reported figures against your experience.

Together

  • Hold the quarterly review.
  • Agree the Day-91 operating rhythm.

Checkpoint

Optimization and handover review: automation, SLA, roadmap phase 2, and documentation.

Done when

SLA reviewed, phase 2 underway, quarterly review held, and steady state documented.

Service evidence

A standard you can inspect.

The service standard is for every ticket to be triaged and answered by AI within minutes. Monitoring alerts follow their own path by design.

0min

Median first response

0%

AI-touched rate

Measured on 159 live Autotask tickets from 2026-09-14 to 2026-09-28. 77 tickets were AI-touched; 82 monitoring alerts routed separately by design.

Milestones

Five checkpoints to watch.

  1. 01

    Before Day 1

    Readiness signed

    Tools and access validated by both sides.

  2. 02

    Day 1

    Cutover

    GREYDATA takes over daily operations.

  3. 03

    Day 30

    Environment report + roadmap

    One agreed view of risks and priorities.

  4. 04

    Day 60

    Hardening proven

    Green baselines, passed restore, runbooks, and reporting.

  5. 05

    Day 90

    Steady state

    SLA reviewed, phase 2 started, and rhythm agreed.

Let’s talk

Want your first 30 days mapped out?

Bring us your cutover date and priorities. We’ll help turn them into a clear, accountable plan.

Plan your cutover