Secure
From cybersecurity and compliance to governance and risk management, we protect your systems, your data, and the trust your customers place in your business.
- Cybersecurity
- Compliance
- Governance
YOUR TECHNOLOGY PARTNER
WE MAKE
SECURITY
WORK FOR YOUR BUSINESS
Secure smarter and operate with confidence through managed IT, cybersecurity, cloud infrastructure, compliance, and practical IT strategy. All delivered by one trusted partner.
- North America Based
- Security First
- Fast Response
- Trusted by Clients
Vendor-Backed Expertise
What We Do Best
Secure. Operate. Modernize.
One IT partner for modernizing, protecting, and operating your business.
Operate
We act as your strategic technology partner, managing infrastructure, cloud, and IT operations with the expertise, reliability, and guidance your business needs to grow and scale.
- Managed IT
- Cloud Infrastructure
- Technology Operations
Modernize
We modernize cloud, identity, devices, and infrastructure so your business is ready for what comes next.
- Cloud Migration
- Identity & Access
- Infrastructure Modernization
Trusted by growing businesses
Business First
Aligned to your goals.
Proactive Approach
Prevent issues early.
Security by Design
Security built in.
Scalable Solutions
Grows with your business.
Expert Team
Experts when you need them.
Transparent & Reliable
Clear, dependable delivery.
The flagship difference
What makes us different from other MSPs?
An AI-first service desk that finds the root cause in the first reply, often before a technician opens the ticket.
Our operating concept
A precision team
approach to IT.
A focused human team, amplified by AI, not a generic ticket queue.
We get the job done at any scale, using in-house frontier tools and internal AI that does the work of 20 humans.
Small human unit
Senior specialists, never a generic queue.
A ton of AI
Internal AI working around the clock.
Frontier tools
Built in-house for how you work.
Job done, any scale
The same standard at every scale.
By the numbers
The answer starts in minutes.
Real service desk performance powered by AI-first triage, fast first responses, and root-cause analysis before a technician steps in.
0min
Median first response
0%
All tickets AI-triaged
0%
Solved on AI's first reply (est.)
0min
Fastest first reply
~0h
Technician hours saved (est.)
First-response times use live Autotask data (September 2026). Coverage and closure figures are service standards and estimates, not measured outcomes.
Real tickets
See what fast support actually looks like.
Real service desk tickets showing how GREYDATA turns vague requests into clear, actionable answers in minutes.
Real ticket
6 min to first replyWhat the user sent
"My Fortinet VPN shows expired and requires me to update. Could you help me with that?" (plus an unexplained screenshot)
AI first response
Solved by reply alone. The user found the invite and replied "Thanks for your quick response." No technician touched it.
Real ticket
3 min to first replyWhat the user sent
"I'm trying to email our insurance company reps, but keep receiving the bounceback below. These emails should be safelisted."
AI first response
AI draft sent · 90% word-for-word. The technician's first instinct was "maybe a typo." The AI draft, sent near-verbatim, worked on the first try.
One ticket, start to finish
The same ticket.Two very different clocks.
Ticket T20260921.0033, exactly as it happened. Real Autotask timestamps, unedited. A Director of Sales emailed late at night with no technical detail.
Typical MSP
2 days
Still unresolved
vs
GREYDATA
0 min
Resolved, first answer in 6 min
A typical MSP
Queue & waitYou · 11:16 PM
My Fortinet VPN shows expired and requires me to update. Could you help?
+ 0 min
Auto-ack · 11:16 PM
Your request has been received. A technician will respond when one is available.
+ 9 h 49 mnext morning
Technician · 9:05 AM
Hi, could you clarify what you mean by "expired"? Which device is this for?
+ 1 business day
Technician · Day 2
Could you send a screenshot of the error you are seeing?
Still unresolved · Day 2Three replies, two days, cause still unknown.
GREYDATA · AI first response
Answer firstJane Doe, Director of Sales · 11:16 PM
My Fortinet VPN shows expired and requires me to update. Screenshot attached.
+ 0 min
GREYDATA · 11:22 PM
Thanks for the screenshot. That screen is the FortiAuthenticator sign-in portal, not a FortiGate update. The "Sign-In Failed" message means the invitation from your IT admin has expired. Do you still have the invitation email from May? If not, we will re-issue a fresh invite from the console.
+ 6 minthis is not an ack, it is the answer
Jane · 11:34 PM
I found that email. It seems to be working now. Thanks for the quick response.
+ 12 mincustomer confirms
Ticket resolved · 8:06 AM
A technician only closes the resolved record.
Resolved in 12 minutesInside those 6 minutes: screenshot read, IT Glue checked, requester verified, root cause named, one right question asked.
T20260921.0033 · timestamps from Autotask, Pacific time.
Answers first. Escalates only when needed.
Real GREYDATA Autotask tickets, with response times. Zone-5: 11 tickets scored 8+/10, reviewed from Sept. 14 to 28, 2026.
Case Studies
Real results. Real impact.
Managed IT
View Case StudyNorsat International
Full Decommissioning of On-Premises Infrastructure and Transition to Cloud-First Environment
What our clients say
Trusted by teams across industries.
Thank you all for the tremendous effort and collaboration that made this milestone possible. Successfully decommissioning all on-premises servers and completing the transition to a fully cloud-first infrastructure well ahead of the original Q1/Q2 2026 timeline is a significant accomplishment. This reflects strong execution, careful planning, and a shared commitment to moving Norsat forward. I truly appreciate the dedication, professionalism, and attention to detail demonstrated throughout this initiative. Excellent work by the entire team.
Amiee C.CEO, Norsat InternationalGreydata Family
One group. Two ways to solve technology problems.
Consulting manages the technology your business depends on. Technologies builds the products behind what's next.
greydata.ca
You are hereGreydata Consulting
Run, secure and modernize your IT.
The business IT arm for managed IT, cloud, cybersecurity, compliance, and technology strategy.
- Managed IT
- Security
- Cloud
- Compliance
greydata.tech
Greydata Technologies
Build and incubate AI-powered products.
The product arm for IT-in-a-Box, AI service operations, Tabi, and software integrations.
- IT-in-a-Box
- AI Service Desk
- Tabi (CS/CX)
- Integrations
FAQ
Frequently asked questions.
How quickly can we get started?
You can start this week with a 30-minute discovery call. We send a written scope within three business days. A fast-track onboarding can reach steady state in 21 days; a thorough onboarding typically allows one to two months.
Read moreDo you support businesses outside Canada?
Yes. We're Canada-focused, but we're also open to working with businesses in the US and Europe.
How do you approach security and compliance?
We protect continuously, prioritize risks by business impact, and keep evidence reviewed on a schedule so compliance stays current.
Read moreWhat types of companies do you work with?
We work with nonprofit and for-profit organizations of all sizes, across industries including healthcare, manufacturing, real estate, professional services, ecommerce, accounting, and legal.
What does the first 30 days look like?
We map your environment, close the top risks, and bring monitoring and the AI service desk live. By Day 30 you get a State of Environment report and a prioritized 12-month roadmap.
Read moreAre we locked into a long-term contract?
Typical structure is a twelve-month term with thirty days' notice, and your documentation and data are yours at exit either way.
Do we have to replace our current IT person or vendors?
No. Most clients keep their existing IT team and vendors. We work alongside them, coordinate where needed, and stay accountable for the outcome.
What happens when something breaks after hours?
Our AI-first service desk continues working after hours, triaging tickets, reviewing context, and providing a first response within minutes when possible. If human intervention is needed, the issue is escalated to the right technician.
What makes you different from other MSPs?
We build, secure, and operate your environment under one roof. Geede is our in-house AI service assistant: every ticket gets an AI first response before escalation when needed.
Read moreCan you help us adopt AI?
Yes. We start with one measurable workflow, establish an honest baseline, run a read-only governed pilot, and scale only after it proves value. An indicative path is five phases over 12 weeks.
Read moreReady to get started?
Let's build something great together.
Tell us about your project and we'll get back to you within 24 hours.
Book a Call