Secure
From cybersecurity and compliance to governance and risk management, we protect your systems, your data, and the trust your customers place in your business.
- Cybersecurity
- Compliance
- Governance
YOUR TECHNOLOGY PARTNER
WE MAKE
SECURITY
WORK FOR YOUR BUSINESS
We build, secure and modernize the technology your business runs on: managed IT, cybersecurity, cloud and compliance, delivered by one accountable Vancouver-based team.
- Vancouver-based
- SOC 2 aligned
- 4-minute first response
- AI triage on every ticket
Vendor-Backed Expertise
What We Do Best
Secure. Operate. Modernize.
One IT partner for modernizing, protecting, and operating your business.
Operate
We act as your strategic technology partner, managing infrastructure, cloud, and IT operations with the expertise, reliability, and guidance your business needs to grow and scale.
- Managed IT
- Cloud Infrastructure
- Technology Operations
Modernize
We modernize cloud, identity, devices, and infrastructure so your business is ready for what comes next.
- Cloud Migration
- Identity & Access
- Infrastructure Modernization
Trusted by growing businesses
Why teams choose us
Built to protect your data, availability and reputation.
Evidence over promises. Real response times, verified compliance, and measurable outcomes.
- One team for IT, cloud, security, and compliance, with AI triage and engineer escalation.
- SOC 2-aligned controls with regularly reviewed evidence.
4-minute median first response
4 min100% AI-triaged tickets
100%Evidence reviewed on a schedule
Always onWeekly metrics, live dashboards
Real-timeAI desk keeps working after hours
24/7Documentation kept current
Always current
The flagship difference
What makes us different from other MSPs?
An AI-first service desk that finds the root cause in the first reply, often before a technician opens the ticket.
A focused human team, amplified by AI, not a generic ticket queue.
Small human unit
Senior specialists, never a generic queue.
A ton of AI
Internal AI working around the clock.
By the numbers
The answer starts in minutes.
Real service desk performance powered by AI-first triage, fast first responses, and root-cause analysis before a technician steps in.
See the proof behind the numbersFirst-response times use live Autotask data (September 2026). Coverage and closure figures are service standards and estimates, not measured outcomes.
4min
Median first response
100%
All tickets AI-triaged
30%
Solved on AI's first reply (est.)
2min
Fastest first reply
~100h
Technician hours saved (est.)
Real tickets
See what fast support actually looks like.
Real service desk tickets showing how GREYDATA turns vague requests into clear, actionable answers in minutes.
Real ticket
6 min to first replyWhat the user sent
"My Fortinet VPN shows expired and requires me to update. Could you help me with that?" (plus an unexplained screenshot)
AI first response
Solved by reply alone. The user found the invite and replied "Thanks for your quick response." No technician touched it.
One ticket, start to finish
The same ticket.Two very different clocks.
Ticket T20260921.0033, exactly as it happened. Real Autotask timestamps, unedited. A Director of Sales emailed late at night with no technical detail.
Typical MSP
2 days
Still unresolved
vs
GREYDATA
12 min
Resolved, first answer in 6 min
Greydata Family
One group. Two ways to solve technology problems.
Consulting manages the technology your business depends on. Technologies builds the products behind what's next.
greydata.ca
Greydata Consulting
Run, secure and modernize your IT.
- Managed IT
- Security
- Cloud
- Compliance
greydata.tech
Greydata Technologies
Software, AI and automation, built for how you work.
- IT-in-a-Box
- AI Service Desk
- Tabi (CS/CX)
- Integrations
FAQ
Frequently asked questions.
How quickly can we get started?
You can start this week with a 30-minute discovery call. We send a written scope within three business days. A fast-track onboarding can reach steady state in 21 days; a thorough onboarding typically allows one to two months.
See the 21-day onboarding planHow do you approach security and compliance?
We protect continuously, prioritize risks by business impact, and keep evidence reviewed on a schedule so compliance stays current.
See our security and compliance approachWhat does the first 30 days look like?
We map your environment, close the top risks, and bring monitoring and the AI service desk live. By Day 30 you get a State of Environment report and a prioritized 12-month roadmap.
See the 30/60/90 planCan you help us adopt AI?
Yes. We start with one measurable workflow, establish an honest baseline, run a read-only governed pilot, and scale only after it proves value. An indicative path is five phases over 12 weeks.
See the 12-week AI adoption path
Ready to get started?
Let's build something great together.
Book a call
Pick a time that works
A 30-minute discovery call with our Vancouver team, no script, no pressure.
Open the calendarEmail the team
info@greydata.ca
Send your question or project details. Answered by a person, not a bot.
Write an emailTalk to us
+1 (877) 212-6639
Main line for Vancouver, BC on weekdays, and a real person after hours.
Call the main line