FAQ
Short answers first. The five questions that need real detail open into full guides, no form, no gate.
Getting started
Q1 · Onboarding
You can start this week with a 30-minute discovery call. We send a written scope within three business days. A fast-track onboarding can reach steady state in 21 days; a thorough onboarding typically allows one to two months.
See the 21-day onboarding planQ5 · Onboarding
We map your environment, close the top risks, and bring monitoring and the AI service desk live. By Day 30 you get a State of Environment report and a prioritized 12-month roadmap.
See the 30/60/90 planTypical structure is a twelve-month term with thirty days' notice, and your documentation and data are yours at exit either way.
No. Most clients keep their existing IT team and vendors. We work alongside them, coordinate where needed, and stay accountable for the outcome.
Our AI-first service desk continues working after hours, triaging tickets, reviewing context, and providing a first response within minutes when possible. If human intervention is needed, the issue is escalated to the right technician.
Security, coverage and fit
Q3 · Security & compliance
We protect continuously, prioritize risks by business impact, and keep evidence reviewed on a schedule so compliance stays current.
See our security and compliance approachYes. We're Canada-focused, but we're also open to working with businesses in the US and Europe.
We work with nonprofit and for-profit organizations of all sizes, across industries including healthcare, manufacturing, real estate, professional services, ecommerce, accounting, and legal.
Difference and AI
Q9 · Differentiators
We build, secure, and operate your environment under one roof. Geede is our in-house AI service assistant: every ticket gets an AI first response before escalation when needed.
See what makes us differentQ10 · AI adoption
Yes. We start with one measurable workflow, establish an honest baseline, run a read-only governed pilot, and scale only after it proves value. An indicative path is five phases over 12 weeks.
See the 12-week AI adoption pathReady to get started?
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