By the numbers

The answer starts in minutes.

Real service desk performance powered by AI-first triage, fast first responses, and root-cause analysis before a technician steps in.

4min

Median first response

100%

All tickets AI-triaged

30%

Solved on AI's first reply (est.)

2min

Fastest first reply

~100h

Technician hours saved (est.)

First-response times use live Autotask data (September 2026). Coverage and closure figures are service standards and estimates, not measured outcomes.

Real GREYDATA Autotask tickets, with response times. Zone-5: 11 tickets scored 8+/10, reviewed from Sept. 14 to 28, 2026.

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